FAQ
WHEN WILL YOU SHIP MY ITEM?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 2-7 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Items will delivered between 2-3 weeks (For US order). This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 8 weeks delivery time as they may be shipped from other countries.
WHERE ARE MY ITEMS COMING FROM?
Although some of our products are located in America, some of our specialty items are located in other countries such as China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
WILL I BE ABLE TO TRACK MY PACKAGE?
For item above $5 (Individual Price), we will provide you with the tracking number. For specialty and giveaway item, some of them is not track able. However, rest assured that it will reach you within the time period of 2 -3 weeks. Sometimes it may takes up to 6 weeks under certain circumstances. If you feel that you have waited for a while, do reach us by email and we will help you out.
CAN I CHANGE, REFUND OR CANCEL MY ORDER?
If you wish to change, refund or cancel your order, you are allowed to do so only before your item has been shipped. Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.
WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?
If you have received the damaged or wrong product, please send image proof and we will either give you a refund or replace your product depending on your choice.
Happy Shopping!
Customs
If the item is being hold by customs, buyers are responsible to pay the tax or settle on their own. We will try our best to make it past customs.
Brazil
Shipping to Brazil takes about 30 - 80 days.